COD order confirmation
Call every cash-on-delivery order before dispatch, confirm intent, re-verify the address, and hold unconfirmed orders, to slash returns and RTO.
Voice AI for online retail & D2C
Confirm every order, recover every cart, at peak-season scale
OyeHello voice agents confirm COD orders before they ship, win back abandoned carts, schedule deliveries, and collect post-purchase feedback, in the language your shopper speaks, day and night.
Lower RTODND scrubbedShopify & WMS ready10+ languages
−38%
RTO on confirmed COD orders
+22%
Abandoned carts recovered
200K+
Order calls / peak day
24/7
Always-on order & support calls
Call flows
Ready-made flows for every retail call
Abandoned-cart recovery
Re-engage shoppers who left items behind with a timely, personal nudge, answer questions, and send a checkout or offer link on the call.
Delivery scheduling
Coordinate a delivery slot that actually works for the customer, cutting failed attempts and reattempt costs.
Post-purchase CSAT & reviews
Collect feedback and star ratings right after delivery, flag unhappy customers for a callback, and prompt happy ones to review.
Compliance
Reach shoppers without over-calling
The generic-safe pack keeps order and marketing calls within regulation, so you protect the brand and the customer relationship on every dial.
See compliance packs- DND / NCPR scrubbing
- Configurable calling window
- Frequency caps to avoid over-calling
- Opt-out captured and honored
- Multilingual for every pin code
- Every call recorded and retained
How it works
From order feed to confirmed dispatch in days
- 1
Connect your store
Sync orders and carts from Shopify, WooCommerce, or your OMS. Order fields become call variables automatically.
- 2
Pick your flow
Choose COD confirmation, cart recovery, delivery scheduling, or CSAT, and attach the generic-safe compliance pack.
- 3
Launch and scale
Go live, watch confirmations and recovered carts sync back, and scale to thousands of concurrent calls on sale days.
"COD confirmation calls used to be a call-centre bottleneck. With OyeHello every order is confirmed within minutes, and our RTO dropped 38% in the first quarter."
FAQ
Ecommerce & retail, answered
How does OyeHello reduce COD RTO?
The agent calls every COD order before dispatch, confirms the buyer still wants it and will be available, and re-verifies the address. Unconfirmed orders are held back, cutting returns and wasted shipping.
Can it recover abandoned carts automatically?
Yes. OyeHello calls shoppers who left items in their cart with a timely, personal nudge, answers questions, and can send a checkout or discount link on the call.
Will it handle festival and sale-day volume?
Yes. The platform scales to thousands of concurrent calls, so peak-season order confirmations and recovery calls go out instantly without extra headcount.
Which platforms does it integrate with?
Native integrations for Shopify, WooCommerce, and popular OMS/WMS tools, plus webhooks and a REST API to sync orders in and write outcomes back.
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Put your order calls on autopilot
See OyeHello confirm a live COD order on your own catalog. Most stores go live within a week.